Privacy Policy
Effective Date: August 25, 2026
Important Notice Regarding Text Messaging Data
CT Countertops LLC does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels, including SMS and email
Non-Personal Information
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication
Records of inquiries and service requests
Appointment details and preferences
Project information, service history, and customer feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our countertop products and services
Processing transactions, estimates, and payments
Communicating with you about your inquiries, appointments, projects, orders, and promotions
Providing information about products such as quartz, granite, quartzite, and marble
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, project updates, estimate updates, order information, and other important communications.
Opt-In & Consent
You will only receive messages if you have explicitly opted in
We maintain records of opt-in actions and consent
We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws and regulations
Opt-Out Instructions
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed promptly
Message Frequency & Content
Message frequency varies based on your interactions with CT Countertops LLC
Messages will be directly related to services, estimates, appointments, projects, orders, or other communications associated with your relationship with CT Countertops LLC
We do not send promotional SMS content without the appropriate consent
Help & Support
Reply "HELP" for assistance or contact us at sales@ctcountertops.com
Customer support is available during regular business hours
Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Our SMS program works with major U.S. wireless carriers and regional carriers
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with service providers that support our business operations, such as customer service and SMS delivery providers, is permitted when necessary to provide requested services.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for marketing or promotional purposes.
We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
Third-party vendors who assist in our operations, including payment processing, appointment scheduling, website services, customer support, and other business functions
SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
Service providers are expected to maintain appropriate confidentiality and security measures
Legal Compliance
We may disclose information if required by law, legal process, or to protect our rights
We may disclose information in response to valid law enforcement requests or court orders
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.
In such cases, your information will continue to be protected under applicable privacy laws and the terms of this Privacy Policy.
All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for marketing or promotional purposes, except with SMS aggregators and providers when necessary to provide the text messaging services you have requested.
5. Data Security
We implement and maintain reasonable security measures designed to protect your personal information.
These measures may include:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee and contractor training on data protection
Breach notification procedures in accordance with applicable laws
Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is completely secure.
We strive to use commercially reasonable means to protect your personal information, but we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services and marketing efforts
You may control cookies through your browser settings.
Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You may have the right to:
Access, update, or delete your personal information
Opt out of marketing emails by using the unsubscribe option included in our emails
Opt out of SMS messages by replying "STOP"
Request information about how we process your personal information
Withdraw consent for future communications
Request information regarding your personal data and privacy practices
Lodge a complaint with an applicable supervisory or regulatory authority if you believe your privacy rights have been violated
To exercise these rights, please contact us using the information provided in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
CT Countertops LLC is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
This Privacy Policy applies only to information collected by CT Countertops LLC through our website, services, forms, and other communication channels under our control.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable laws.
The latest version will always be available on our website and will include the applicable effective date.
For significant changes, we may notify you by email, through our website, or by other appropriate means.
Your continued use of our website and services after changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
CT Countertops LLC
Phone: (860) 992-6921
Email: sales@ctcountertops.com
By using our website and services, you consent to this Privacy Policy.
CT Countertops LLC
© 2026 CT Countertops LLC. All rights reserved.
Effective Date: August 25, 2026
Important Notice Regarding Text Messaging Data
CT Countertops LLC does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels, including SMS and email
Non-Personal Information
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication
Records of inquiries and service requests
Appointment details and preferences
Project information, service history, and customer feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our countertop products and services
Processing transactions, estimates, and payments
Communicating with you about your inquiries, appointments, projects, orders, and promotions
Providing information about products such as quartz, granite, quartzite, and marble
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, project updates, estimate updates, order information, and other important communications.
Opt-In & Consent
You will only receive messages if you have explicitly opted in
We maintain records of opt-in actions and consent
We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws and regulations
Opt-Out Instructions
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed promptly
Message Frequency & Content
Message frequency varies based on your interactions with CT Countertops LLC
Messages will be directly related to services, estimates, appointments, projects, orders, or other communications associated with your relationship with CT Countertops LLC
We do not send promotional SMS content without the appropriate consent
Help & Support
Reply "HELP" for assistance or contact us at sales@ctcountertops.com
Customer support is available during regular business hours
Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Our SMS program works with major U.S. wireless carriers and regional carriers
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with service providers that support our business operations, such as customer service and SMS delivery providers, is permitted when necessary to provide requested services.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for marketing or promotional purposes.
We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
Third-party vendors who assist in our operations, including payment processing, appointment scheduling, website services, customer support, and other business functions
SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
Service providers are expected to maintain appropriate confidentiality and security measures
Legal Compliance
We may disclose information if required by law, legal process, or to protect our rights
We may disclose information in response to valid law enforcement requests or court orders
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.
In such cases, your information will continue to be protected under applicable privacy laws and the terms of this Privacy Policy.
All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for marketing or promotional purposes, except with SMS aggregators and providers when necessary to provide the text messaging services you have requested.
5. Data Security
We implement and maintain reasonable security measures designed to protect your personal information.
These measures may include:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee and contractor training on data protection
Breach notification procedures in accordance with applicable laws
Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is completely secure.
We strive to use commercially reasonable means to protect your personal information, but we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services and marketing efforts
You may control cookies through your browser settings.
Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You may have the right to:
Access, update, or delete your personal information
Opt out of marketing emails by using the unsubscribe option included in our emails
Opt out of SMS messages by replying "STOP"
Request information about how we process your personal information
Withdraw consent for future communications
Request information regarding your personal data and privacy practices
Lodge a complaint with an applicable supervisory or regulatory authority if you believe your privacy rights have been violated
To exercise these rights, please contact us using the information provided in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
CT Countertops LLC is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
This Privacy Policy applies only to information collected by CT Countertops LLC through our website, services, forms, and other communication channels under our control.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable laws.
The latest version will always be available on our website and will include the applicable effective date.
For significant changes, we may notify you by email, through our website, or by other appropriate means.
Your continued use of our website and services after changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
CT Countertops LLC
Phone: (860) 992-6921
Email: sales@ctcountertops.com
By using our website and services, you consent to this Privacy Policy.
CT Countertops LLC
© 2026 CT Countertops LLC. All rights reserved.
